CONTACT US
JYP JAPAN ONLINE STORE
Contact US
FAQ
- When will I receive my order?
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We will inform you of the shipping date in the email sent when your order is completed.
If a shipping date is indicated on the product page, the item will be shipped according to that indicated date.
In addition, the shipping time may vary depending on the product, in which case the item will be shipped according to the latest shipping time among the ordered items.
Due to shipping procedures, the order of shipping may vary depending on the ordered product. - I chose convenience store payment, but I did not receive an email.
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You can check the information required for convenience store payment from the order history on My Page.
Please check the details and make the payment within the payment deadline.
If you are still unsure, please contact our support desk. - I want to cancel my order or change the details of my order.
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Please note that once an order has been completed, we will not be able to cancel, add or change any items in the order.
After completing the order process, click the "Pay now (for payment at a convenience store, go to the convenience store selection screen)" button.
This means that a sales contract between the Service and the customer has been concluded.
※If you choose convenience store payment, the contract will be concluded after selecting the convenience store brand. - I want to change my address.
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If you wish to change the delivery address after completing your order, please contact us and we will change the delivery address before we begin preparations for shipment.
Please contact us with the correct delivery address.
Please note that even if the delivery status is "Unshipped", you may not be able to change the delivery address.
In addition, if you wish to change the delivery address after shipping has been completed, please contact the delivery company to see if it is possible to change the delivery address.
※Please note that Shipping charges incurred during forwarding will be borne by the customer separately.
※Even if you change your address on My Page after placing your order, the shipping address for your order will not change. Please be sure to check the shipping address before purchasing. - The product was broken.
- If the product is damaged or defective, please contact our support desk within 7 days of receiving the product by filling out the following information.
1.Order number（starting with #）
2.Product name
3.Image - Can I ship ordered items separately?
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Delivery will be made as soon as all items are received, and we cannot accept split deliveries.
Before contacting us, please check the【Usage Guide】【FAQ】.
If the problem cannot be resolved, please enter details using the form below.
※Depending on the content of your inquiry, we may not be able to respond or it may take some time.
JYP JAPAN ONLINE STORE
SUPPORT DESK
Business Hours
Weekdays 11:00 〜 18:00（Closed on weekends and holidays）
※E-mails sent from our store in response to inquiries will be addressed to
the individual customer who made the inquiry.
※The act of disclosing all or part of the answer to a third party,
including the Internet or SNS, is prohibited.
Please note that this is not permitted under copyright law.