You need to register (free of charge) to log in.
If you are already a registered member, please enter your registered e-mail address and the password you set yourself.

If you still cannot log in, the reasons may be as follows

・If you have a registration with a different email address
If you have forgotten your password,please go to "Forgot password"and reset your password.

・If there is an error in your entry
Please verify the information entered.
*Please enter your e-mail address in single-byte alphanumeric characters.
*Check to make sure that there are no spaces at the end of input characters, etc.
*Please check for typos.

We'll check it out. Please contact us using the CONTACT US.

Please reset your password from "Forgot password" on the login page.

You can check or change your registration information, check your points, order history, and convenience store payment information.

You can make changes from My Page.

The personal data of registered members is used to provide services such as order acceptance, product delivery and collection.
It is also used to send information such as notices from the JYP JAPAN ONLINE STORE.
Please be assured that your personal information will not be shared with any third party without your consent.
For more information, please see our Privacy Policy

This website uses a security system based on SSL technology to protect the privacy of our customers.
This is the most widely used online shopping system in the world. It encrypts personal information so that others cannot read the content without permission.
Please shop with confidence on our website.

Registration as a member (free of charge) is required to order products.
If you have not registered yet, please tap (click) here to do so.

When you click the "Pay now" button on the final confirmation page of the order process, we will officially accept your order and secure the inventory.
Please note that items may be out of stock during the ordering process, as stock is not guaranteed when items are added to the cart.

*Please note that some items may be out of stock during the order process.
*Convenience store payments are prepaid, so your order will be completed when we receive your payment.

Depending on the product, there may be an order limit on the number of items.

You can confirm your order via the "Confirmation of your order" email or "Order History" in My Page.

Please note that once an order has been completed, we will not be able to cancel, add or change any items in the order.
After the order process, click the “Pay now” button will signify the conclusion of a purchase agreement between the Service and the customer.

Credit card payment and convenience store payment (prepayment) are available.

We will bear the fees for credit card payments and convenience store payments.

The system will not allow you to change your payment method after your order has been completed.

JCB, MasterCard, VISA, and American Express are accepted. Please note that the debits are made in the name of "JYPJ ONLINE STORE".

*Credit card companies have different closing dates and payment dates.

Shop Pay is a payment service provided by Online Store System.
Registering your email address and cell phone number with Shop Pay allows you to easily make payments without having to re-enter your shipping and credit card information.
Next time you make a purchase, enter the 6-digit code sent to your cell phone number via SMS.

The information registered with Shop Pay is not linked to our store's member registration information.
Please log in and make the change yourself.
Click here to login to Shop Pay
*If you wish to delete your Shop Pay account, please click here to do so yourself.

A possible cause is the effect of registering or using Shop Pay at another store.
If you proceed to the payment screen while "logged in to Shop Pay", you will be automatically redirected to the Shop Pay payment screen.

If you prefer a different payment method, please follow the instructions below

• 1.Click【Order Procedure】from the cart screen.
  Proceed to the "Pay Now" page with credit card information and shipping address automatically filled in.
• 2.Click【Check out as Guest】under "Pay Now"
  From the "Contact Information,Shipping Address" screen, enter your "Shipping Address" and click【Next】.
• 3.Click【Next】on the Shipping Method screen.
• 4.Please enter your preferred payment method on the "Payment" screen.

You can check your payment number on My Page.
After completing your order, the convenience store payment information will be included in the email sent from KOMOJU.
However, if you do not receive the email, please proceed to the relevant order in “Order History” on My Page. Please check your payment information.

Orders placed after the payment due date for convenience store payments will be automatically cancelled, so please place another order in that case.

After the expiration date of the payment number issued by KOMOJU, the payment information will become invalid and payment will no longer be possible.
Your order will be automatically cancelled, so please place another order.

*The validity period of payment for convenience store payment is “the date of order” + “within 3 days”.

Products are usually shipped within 7 to 10 business days after payment is confirmed.
If the shipping date is indicated on the product page, the product will be shipped according to that indication.
Shipping times may vary depending on the item, in which case the order will be shipped according to the slowest shipping time of the order.
*The order of shipment may change depending on the order due to the shipping process.

A shipment notification e-mail will be sent to your registered e-mail address when your order is shipped.

We are unable to respond to inquiries regarding individual delivery times.

Shipping time may be set for ordered items.
Please check the product page of the purchased item for the detailed shipping date.
If you purchase multiple items with different shipping dates in one order, we will ship your order according to the item with the latest shipping date among them.
However, this may vary depending on product availability and stock status. Please understand this in advance.

When the shipment is completed, a shipment notification e-mail will be sent to your registered e-mail address.

If you have received a "Order Shipping Notice" email, please check the delivery status on the Sagawa Express website using the tracking number included in the email.
You can also check your tracking number in "Order History" in My Page.

The delivery company is Sagawa Express.

Shipping charges are uniform throughout Japan and are as follows

・CD, DVD, Blu-ray: 550 yen (tax included)

・Official goods: 800 yen (tax included)

If you would like to change your shipping address after your order is complete, please contact us and we will do our best to accommodate your request, provided that we have not yet started to prepare your order for shipping.
Please note that we cannot change the shipping address once we have started to prepare your order for shipping.
If you would like to change the shipping address after the delivery has been made, please check with the delivery company to see if forwarding is possible.

*Please note that the customer is responsible for any costs for forwarding of deliveries.
*If you change your address on My Page after placing an order, the shipping address for this order will not be changed. Please be sure to confirm your shipping address before making a purchase.

Delivery is by order. Multiple orders cannot be combined for delivery.

As a general rule, delivery will be made as soon as all items are available.

Products are only delivered within Japan.

Unfortunately, we cannot accept specific delivery dates or times when you place an order.
If you wish to change the delivery date after shipping, please check the tracking number in the "Order Shipping Notice" email or "Order History" and follow the procedures provided by the delivery company.

After your order has been shipped, the item will be automatically returned to us in the following cases.

• If the delivery company's hold period (7 days) has passed since the date of shipment and the customer has not contacted the contact information on the missed delivery card.
• If the address is unknown

Customers who have failed to receive their orders and have had them returned, please contact us using the CONTACT US form, filling in the following items.

Please note that the delivery fee will be charged on delivery in case of re-delivery.

1. Name:
2. Tel:
3. Email:
4. Order number:
5. Requested date of re-delivery:
6. Delivery address:

• Make sure that you are able to receive emails from "@jypj-store.com" and "@epsilon.jp".
• Are you set up to receive emails with URLs?
• Are you set up to receive e-mail from a computer?
• Is it being sorted into your spam folder?
• Is your mail inbox oversubscribed?
• Is the registered e-mail address correct?

If you are still unable to receive our messages after making the above settings, you can use other free email addresses such as "@gmail.com" or "@yahoo.co.jp".
We apologize for the inconvenience, but please try another email address.
If you are using a mobile carrier e-mail address, please confirm your e-mail address from the respective carrier's site.

We do not accept requests for return, or exchange of items at the request of the customer.
If the product is defective, damaged, or incorrect, we will exchange it for a non-defective product.
In this case, please contact us within 7 days after receiving the product by filling out the following items in the CONTACT US.
If it is a limited edition product that cannot be exchanged for a good one, it can be returned for a refund. (In the case of credit card payments, the refund will be made via the credit card company.)
*For imported CDs, DVDs, and Blu-ray discs, minor scratches and stains are inevitable at the stage of transportation, and the products (outer vinyl, boxes, cases, enclosures, etc.) may have minor scratches, folds, scuffs, dents, tears, or stains, or scratches or stains on the disc surface that do not affect playback.In this case, we will not accept returns or exchanges.

1. Name:
2. Tel:
3. Email:
4. Order number:
5. Product name:
6. Quantity:
7. Details of Deficiencies:
8. Attached photos:

We will check the product.Please contact us within 7 days after receiving the product by filling out the following items in the CONTACT US.

1. Name:
2. Tel:
3. Email:
4. Order number:
5. Product name:
6. Insufficient quantity:

If there are problems such as sound skipping, video distortion, noise, or stoppage during playback, please try the following.

1.Check the disc for scratches, dust, dirt, fingerprints, etc.

If the disc is dirty, use a soft, dry cloth to gently wipe the disc in a radial direction from the center outward without scratching it.

2.Please try restarting or updating your player.

3.Please try cleaning your equipment.

Dirty lenses on your equipment may interfere with playback.

4.Please try to maintain your equipment.

5.Please try other playback devices.

*Please try playback on a dedicated player.

If the problem persists, please contact us using the Contact Form with the details of the playback device you tried.

Therefore, other browsers may cause problems such as screens not displaying correctly. Please note that the recommended environment is subject to change without notice.

• [For Windows] 10S Windows 10 or later
  ■Browser
  Latest version of Microsoft Edge
  Latest version of Chrome
  Latest version of Firefox
  *Internet Explorer is not supported.
• [For Macintosh] Mac OS 10.12 Sierra or later
  ■Browser
  Latest version of Chrome
  Latest version of Firefox
  Latest version of Safari
• [For iPhone] iOS 10 or later
  ■Browser
  Latest version of Chrome
  Latest version of Safari
• [For Android] Android 5.0 or later
  ■Browser
  Latest version of Chrome
  *The default Android browser is not supported.

If you are using an older version of a recommended browser, please visit the following reference page to update your browser before using this website.

• 【Download the latest version of Chrome】 https://www.google.co.jp/chrome/
• 【Download the latest version of Firefox】 https://www.mozilla.org/ja/firefox/new/
• 【Download the latest version of Safari】 https://support.apple.com/ja-jp/safari

If you are making a purchase on this site, please use your credit card company's “usage details” or “receipt” issued by a convenience store, as they are accepted as a substitute for a receipt.

Please CONTACT US using the inquiry form so that we can assist you at the support desk.

You earn points that you can use to pay for purchases depending on your purchase amount.
1 point is worth 1 yen and can be used as part or all of the payment amount when placing an order.

One point will be awarded for every 220 yen (including consumption tax) spent on each product purchased.
You will be awarded points based on the price of each product you purchase. Points will not be awarded for the full purchase amount.
*Points will not be awarded for delivery fees and payment fees.
*The award rate is subject to change without notice.
The points at the time of application are "provisional points" (Provisional points cannot be used).
"Provisional points" will become "Valid points" 20 days after delivery of your order (You can use the points from this day).
If your order is canceled due to a canceled sale, the provisional points will also be canceled (lost).
*Points are valid for one year.

You can specify the points to use on the cart page after logging in.
The actual amount paid will be the total amount of your order minus the amount of points used.
Points cannot be used for shipping and handling.

You can view your points balance on "My Page".

Even if you pay the full amount with points, we will ask you to provide a payment method.
If the total amount changes due to a price change, etc., we will settle the shortfall via the payment method you specified.

All points will be lost. Even if you register again, your previous information and points will not be restored.

Your points will be refunded. We will refund you the actual payment.
The awarded points will be deducted from your points balance.